How it works
A traveller has room in their luggage, you have a package to send. Two codes and a payment kept until delivery take care of the rest.
For senders
Find a traveller
Search for your route, for example Paris → Dakar. Each listing shows the date, the free kilos and the total price.
Book and pay
Choose your kilos and pay by card. Your payment is kept by our payment partner until delivery.
Hand over the package
Meet the traveller at the place agreed in the messaging. Give them your hand-over code: the shipment starts.
Your recipient gives their code
On arrival, they give their delivery code to the traveller. This code is what confirms the delivery.
The traveller gets paid
Their payout leaves 48 hours after delivery, or as soon as you confirm receipt.
For travellers
Publish your trip
Enter your cities, your date, the kilos you offer and your price per kilo.
Verify your identity
Our payment partner verifies your identity, then you add, with them, the bank account you will be paid into. After that, your listing can be booked, from 75 days before your departure.
Collect the package
At the meeting, check the package and enter the hand-over code the sender gives you.
Deliver on arrival
Hand the package to the recipient and enter the delivery code they give you.
Receive your payment
It leaves 48 hours after delivery, or as soon as the sender confirms receipt, if no problem is open. It reaches your bank account within a few working days; the first one can take a little longer. Before your first payout, we also ask for your tax details.
SendGo Protection
It protects your payment, not the contents of the package.
- You pay, the traveller is paid after delivery.Your payment is kept by our payment partner until then.
- The recipient's code confirms the delivery.Without this code, nothing is paid to the traveller.
- 48 hours to check.A problem? Report it: the payout to the traveller waits during the review.
- Package not delivered: you are refunded.The price paid, SendGo Protection included.
What is not covered
- The value of the items, their loss or breakage
- Prohibited or wrongly declared items
- Customs duties
- Any payment made outside SendGo
Why you can trust us
Travellers with a verified identity
A listing can only be booked once our payment partner has verified the traveller's identity. Every member also confirms their email.
Reviews after each shipment
After each shipment, the sender and the traveller can rate each other.
A team you can reach
A problem? A person from the SendGo team reviews every report.